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Privacy Policy

Last updated: May 30, 2026  ·  Effective immediately

On this page
  1. Overview
  2. Information we collect
  3. How we use it
  4. Your content & AI
  5. Sharing & disclosure
  6. Data security
  7. Retention
  8. Your rights
  9. Cookies
  10. Changes
  11. Contact

Paavya, Inc. ("Paavya," "we," "us," or "our") helps teams draft RFP and proposal responses using AI trained on their own past work. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, web application, and related services (together, the "Services").

01 Overview

We designed Paavya so your proposal content stays yours. We collect the information needed to run the Services, improve your drafting experience, and keep your account secure — and nothing more. We do not sell your personal information, and we do not use the content you upload to train models for other customers.

The short version: Your documents are used to generate drafts for you. They are encrypted, access-controlled, and never shared with other customers or used to train shared models.

02 Information we collect

Information you provide

  • Account details — name, work email, company, and password when you create an account.
  • Billing information — plan selection and payment details, processed by our payment provider. We do not store full card numbers.
  • Content — past proposals, RFP documents, answer libraries, and any text you upload or generate within Paavya.
  • Communications — messages you send us through support, sales, or our contact form.

Information collected automatically

  • Usage data — features used, drafts generated, and general activity that helps us improve the product.
  • Device & log data — IP address, browser type, and timestamps, collected for security and diagnostics.

03 How we use your information

We use the information we collect to:

  • Provide, maintain, and improve the Services, including generating proposal drafts from your content.
  • Authenticate users, secure accounts, and prevent fraud or abuse.
  • Process payments and manage subscriptions.
  • Respond to your requests and provide support.
  • Send service-related notices and, where permitted, product updates you can opt out of at any time.

04 Your content & AI processing

Paavya uses AI to read RFPs and generate responses grounded in your own materials. When you upload documents, they are processed to build a private, account-scoped knowledge base used only to draft your responses.

  • We do not use your uploaded content to train shared or foundation models.
  • Your content is logically isolated to your workspace and is not accessible to other customers.
  • Where we rely on third-party AI providers to process requests, content is handled under agreements that prohibit using it to train their models.

05 Sharing & disclosure

We do not sell your personal information. We share information only in these limited situations:

  • Service providers — vendors who help us operate Paavya (hosting, payments, analytics, AI processing) under confidentiality and data-protection obligations.
  • Within your workspace — content and activity may be visible to other members of your organization's workspace.
  • Legal reasons — when required by law, or to protect the rights, safety, and security of Paavya, our users, or the public.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

06 Data security

We protect your data with encryption in transit and at rest, role-based access controls, and regular security reviews. No system is perfectly secure, but we work continuously to safeguard your information and will notify you of any breach affecting your data as required by law.

07 Data retention

We retain your information for as long as your account is active or as needed to provide the Services. When you delete content or close your account, we delete or de-identify the associated data within a reasonable period, except where retention is required for legal, accounting, or security purposes.

08 Your rights & choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can manage most data directly in your account settings, or contact us to exercise these rights. We will not discriminate against you for exercising them.

09 Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

10 Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Services or by email. Your continued use of Paavya after changes take effect constitutes acceptance of the revised Policy.

11 Contact us

If you have questions about this Privacy Policy or how we handle your data, we're here to help.

Paavya, Inc. — Privacy Team

Email: privacy@paavya.com

General inquiries: paavya.com/contact

Austin, TX · United States

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